CHCCEL507  Identify needs and create resources for  set-up and maintenance of Professional Celebrancy Practice

ASSESSMENT REQUIREMENTS

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Performance Evidence	The candidate must show evidence of the ability to complete tasks, manage tasks and manage contingencies in the context of the job role for each of the following:
	Identify (insert number) potential client groups and what ceremonial services could be required Identify any scenarios where a celebrant may decline the request for business and draft a response Develop sample resources including: ceremonial content for each of the following various types of ceremonies including: a new beginning (baby, relationship, role, place or project); the anniversary of an event (birth of a person, relationship or project); and the ending or loss (a person, relationship, role, place or project) a checklist for planning ceremonies Identify the short-term, medium term and long-term needs of a celebrant in offering a private professional celebrancy services to the community from a homed based service and develop a business plan addressing each requirement including essential knowledge, skills, and personal attributes, practical, physical and non-physical resources Identify three possible strategies for obtaining feedback from the client or potential client for the following circumstances – request by email or letter, request by phone (voice only) and face-to-face interview Locate and where appropriate create the relevant official and non-official forms that are required for legal and non- legal ceremonies including: celebrancy planning and recording forms for all ceremonies and services offered celebrancy practice letterhead; sample formats for providing text responses and by snail-mail for letters; invoices; receipts and other business related forms Create  diaries and records of work oncoming, including schedules and time-checks to ensure compliance with code of practice and provide examples of record keeping methods Create and document in word format recorded message to be used on phones and protocols for answering calls for self and others answering inquires for celebrancy services Demonstrate ability to organise and safely store of information required in using technology and equipment, eg virus software, back-up storage of  important documents Demonstrate ability to use the full range of equipment including: Computer, ipads to write and store documents, invoices, receipts and other business related material Overhead projectors, data projectors, PA Systems, Music players for ceremonies Mobile Phone to receive and retrieve messages, and place on mute Demonstrate the ability to set-up and use internet based communications and web technology, including: set-up email the accounts, email aliases and email signatures send and receive emails from own mail box and web mail locate and download appropriate web-browers conduct web searches to locate poetry, prose, locations of venues, plan journeys to and from venues set-up and edit where web listing in free online directories create  and edit simple 3 page website using free website options and website templates register  and use online forums and groups for celebrant and other association support and ongoing professional development use online portals and access pass worded sections of websites, demonstrating safe and accessible storage of passwords Set-up and use Voice protocols
Knowledge Evidence	The candidate must demonstrate knowledge of:
	Celebrancy services The broad range of types of ceremonies and celebrations (love, life, loss) across different cultures and how they may be tailored to meet different client preferences Distinctions between religious and civil ceremony content i.e. Church vs. State issues Relevant legislative and statutory requirements and provisions relating to provision of celebrancy services Standards and code of ethics relevant to celebrancy Broad awareness and understanding of a diverse range of client groups including those from different cultural backgrounds, religious beliefs, language levels, personal capabilities of clients Broad understanding of types of legal and practical services to which celebrants refer clients, particularly in relation to Interpreter services and those related to parenting; relationships; ageing; loss and grief Basic understanding of the celebrant’s role as a professional service provider, including : Conflict  of interest issues in a celebrancy role Client-centred focus whether the client is an individual, couple, family, group or community Resources and associated costs required to establish, support and maintain a celebrancy service/home based small business, including: insurance (public liability, professional indemnity, accident and other) professional association membership etc. Basic knowledge of community resources and practical information Knowledge of the range of skills required as a Celebrant including:  Communication Conflict resolution Building relationship and rapport Business Management Research for poetry, prose, music, symbols, etc for ceremony design IT and computer Desktop publishing Group work Personal Presentation and Performance Creativity and creative writing Liaison, Networking and Referral Professional and business policies and procedures for: recording information and keeping records, including information and records required for legal marriage maintaining supplies of business forms, including supplies for legal marriage security, backup and confidentiality of client information and legal requirements. communicating with new and proposed clients using a range of modern technologies Communication mechanisms such as email, telephone, mobile phone, Skype, web pages. WHS requirements applying to use of basic workplace technology and equipment The operation of information systems and technology- word, excel, email, text and voice phone, VoIP (Skype), web pages, web forums, online forums, online portals, web listings, advertising, personal websites.
Assessment Conditions	Environment Skills must be demonstrated:  In a simulated environment created for the purpose of skills  assessment that provides all the resources listed below Resources Assessment must ensure use of: o  Code of practice Client contact registers including telephone calls Meeting registers and records Purchase orders and invoices Promotional materials Organisations policies and procedures Service and Fee contracts Relevant legislation Legal Forms Accounting records e.g. account for payments, petty cash payments, purchases Client records e.g. client details, contact numbers etc. Purpose designed feedback forms Manual and computer filing Data base Management of computer directories Backup procedures Anti-virus procedures Answering machines Computers IPads Email Fax machines Photocopiers Telephones Vehicles Telephone calls Facsimiles Letters Email Personal visits People Assessment must involve: diverse range of ceremony clients in a range of circumstances Assessor Requirements