SIFFNL009A Plan and conduct a funeral ceremony

Required skills

• communication skills, including clear and direct communication and active listening and questioning techniques, to develop knowledge of the deceased and make effective public presentations during funeral ceremonies
• planning skills to develop structured funeral ceremony presentations according to required timeframe
• organisational skills to identify and organise required resources
• literacy and numeracy skills to develop and review written funeral speeches and meet agreed timeframes for performance of ceremony
• interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities
• customer service skills, including ability to maintain confidentiality of client information.

SIFIND001B Work effectively in the funeral services industry

Required skills

• ability to comply with workplace policies and procedures and industry protocols
• self-management, planning and organisational skills to manage work activities
• problem-solving skills in teams and individually to deal with contingencies
• communication skills, including clear and direct communication, active listening and questioning techniques and using and interpreting non-verbal communication to effectively liaise with others
• literacy and numeracy skills to source, follow, interpret and complete workplace documentation.

CHCCS426A Provide support and care relating to loss and grief

Essential skills: It is critical that the candidate demonstrate the ability to:

• Recognise expressions of loss, grief, trauma and bereavement
• Respond appropriately to a range of approaches and responses to loss, grief and trauma
• Engage with individuals experiencing loss, grief trauma and bereavement with empathy, sensitivity, professionalism and courtesy
• Refer individuals who show some signs of mental illness to appropriate services

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

• Apply verbal and non-verbal approaches to dealing with and responding to grieving individuals
• Use effective communication skills, including:
  • empathic listening skills
  • use appropriate communication techniques to respond to individual needs
  • provide information clearly and sensitively
  • obtain feedback to confirm understanding
• Maintain documentation as required, including effective use of relevant information technology in line with occupational health and safety (OHS) guidelines

SIFIND002A Deal with grief and trauma

Required skills

• communication skills, including listening and understanding, using language and concepts appropriate to cultural differences, and using and interpreting non-verbal communication to identify and apply appropriate responses to colleagues or clients who may be experiencing grief
• interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities
• ability to maintain confidentiality of client and colleague information
• literacy skills to identify and access workplace information resources
• teamwork skills to participate in debriefing and peer support.

SIFFNL003A Arrange funerals

Required skills

• communication skills, including clear and direct communication and active listening and questioning techniques, using language and concepts appropriate to cultural differences and using and interpreting non-verbal communication to identify and confirm client requirements
• organisational and self-management skills to complete required tasks according to client requirements, workplace policies and procedures, and required timeframes
• problem-solving skills to deal with contingencies when scheduling burials or cremations
• teamwork skills to consult with colleagues to identify and organise required resources
• literacy and numeracy skills to accurately complete and review relevant documentation
• interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities
• customer service skills, including ability to maintain confidentiality of client information