Sent: Monday, 16 April 2012 11:17 AM
To: 
Subject: Invitation to participate on an Industry Reference Group to streamline and review the Client Services qualifications in the CHC08 Training Package

Dear CoCA Secretary

Please find attached an invitation from the Community Services and Health Industry Skills Council’s CEO, Rod Cooke, to participate in the Industry Reference Group (IRG) for the Client Services Streamline and Review project.

The membership materials also include:
• List of organisations invited to represent on the IRG
• IRG Terms of Reference
• IRG nomination form, to be completed and returned to indicate your participation on the IRG

Should you require further details about the project or IRG membership, please feel free to contact me on (02) 9270 6629.

Kind regards,

Robyn McEwan

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Training Packages Process Improvement Specialist
Community Services & Health Industry Skills Council
Level 13, 1 Casltereagh St | Sydney NSW 2000
PO Box H61  |  Australia Square NSW 1215   |  www.cshisc.com.au

Client Services Industry Reference Group

Item 4.0 – Questions for Discussion: Sector Priorities

1.     What are the current priorities, workforce development trends and challenges for your sector?

Consider training priorities, upcoming changes to the work or workforce, changes in service delivery/ funding and new legislation or regulations

2.     Do the qualifications reflect current work roles? Are there any new or changing work roles emerging? Are the qualifications used? What critical changes are needed to assist the industry in meeting its skill needs?

Consider also pathways that currently exist and pathways that may be needed in the future

3.     How are workers trained to meet the job requirements? Are there any issues regarding training and assessment?

Consider also contextualised training, challenges with delivery and regulation

4.     What sector-specific developments (trends) impact on the qualifications?

5.     What cross-sector developments (trends) impact on the qualifications?

6.     Are there any reference materials to inform the project on issues/ trends for your sector