NUMBER

TITLE

COCA-CHCCEL008

Identify needs, setup and maintain resources for the Professional Celebrancy Practice

Application

This unit describes the skills and knowledge required to

Identify needs, setup and maintain range of computer and/or IT based hardware and software resources for the professional celebrancy practice priorities  

This unit applies to celebrants.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian / New Zealand standards and industry codes of practice

ELEMENT
Elements define the essential outcomes

PERFORMANCE CRITERIA
Performance criteria describe the performance needed to demonstrate achievement of the element.

Identify and assess celebrant IT and computer associated devices needs and objectives in the celebrancy role 

·       Identify, understand and communicate how changing technologies, especially the move to “paperless” societies, are impacting on ceremonies, clients and the role of the celebrant in performing their current roles and how this may impact one’s practice over time

·       Identify and list various changes to technologies the last decade e.g. from fax machines to Cloud storage

·       Assess the specific ways in which ceremony and related celebrancy work has been and will be affected by changing technologies

·       Identify and implement IT, computer and associated devices needed for celebrancy practice and strategies to ensure celebrant continues to remain up-to-date with changes in technology

Plan for, and assess personal computer and associated devices needs for celebrancy practice

·       Demonstrate a basic understanding of computer technology by creating a glossary of terms to be used to communicate with other users in specific terms and language

·       Identify and name the differences of the two common personal computer operating systems in terms of their functionality and other factors

·       Research and analyse the advantages and disadvantages of each operating system

·       Identify the full range of hardware and software requirements relevant to a celebrant’s practice

• Identify suitable suppliers of hardware and software and appropriate support services for purchase and maintenance in your area

·       Research and determine software compatibility issues

·       Compare and analyse pricing and payment options to determine the most suitable information and communications technology goods and services for the business

Identify, understand and use internet technologies for a full range of celebrancy work practices

• Research, understand and communicate with other users by common Internet terminology, using specific terms and language

• Determine latest generation of browsers/search engines; identify the difference browsers and determine which is appropriate for celebrants’ business applications
• Identify, understand and undertake web search strategies for a range of celebrancy needs, making informed decisions on correct key words and terms when browsing websites; and knowledge of how to trouble shoot hyperlinks
• Research and identify reliable and verifiable sources of electronic information, such as legislative, industry and/or association based
• Develop strategies for identifying and checking the veracity contained on various websites
• Research, understand and use online tutorials for expand web skills – commercial versus free  
• Compare the functionality and application of various directories relevant to celebrants from professional associations, wedding and other celebrancy related websites, as well as other commercial and free directories
• Compare the functionality and application of other website features relevant to celebrants from professional associations, wedding and other celebrancy related websites, commercial and free websites  
• Accessing support networks celebrancy specific and other – paid and free

Identify and use electronic information collection, organisation, storage and retrieval systems

• Label files with suitable naming protocols for material electronically stored
• Identify types of files by their identify extensions e.g., pdf, docx
• Demonstrate knowledge in relation to the legal requirements surrounding the storage of information electronically
• Access needs and/or sources for database creation – commercial versus in-house, e.g. Microsoft Access or Mac base
• Determine advantages and/or disadvantages of Cloud storage versus other methods of information back up, e.g., thumb drives, CDs, external hard drives
• Examine storage issues, and determine a retention/deletion policy.

Understand the need for, and use of IT and computer technology security and   maintenance systems

• Understand and use terminology in relation to online PC security, e.g. hacking, phishing, Trojans, encryption

• Be responsible for online security by identifying the essential steps to protect and keep data safe, and ensuring the Internet and computer safety

• Demonstrated knowledge of firewalls, passwords (storage and access), in particular when considering the acquisition of commercial anti-virus programs

• Research and establish criteria/questions in relation to choosing appropriate ISP, IT/hosting and anti-virus software providers, in particular their support services after acquisition

Be competent and efficient in the use of office/business suites relevant to personal computer operating system.

• Research and determine a suitable office suite/program you’re your celebrancy practice. Off the shelf versus software installed on PC at purchase.
• Identify the most commonly used programs for email, document creation, spreadsheets and databases
• Generate and a create list of resources and forms necessary for business using suitable program
• Word documents; formatting, saving, and naming: identify problems and where to get Help
• Knowledge of troubleshooting common hardware and software problems

Identify mobile technologies suitable for celebrants’ practice, plan and implement when possible those to improve the efficiently and flexibility of services provided.

• Identify and understand terminology relevant to mobile devices, including defining “apps”, and their operations

• Compare and research the use of handheld devices in ceremonies, e.g., tablets, iPads etc.

• Identify and assess the new technologies suitable for tour celebrancy practice
  
  
• Identify and implement where possible, security strategies with mobile technologies

• Create a computer and IT plan for managing and updating mobile technology needs

Identify, assess and access, as required, support networks:  celebrancy specific and others – paid and free

Research, identify and list ‘user groups’ in relation to specific software programs relevant to celebrancy

Research, identify and list other ‘online’ support networks relevant to a celebrant business

FOUNDATION SKILLS

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

ASSESSMENT REQUIREMENTS for

The assessment requirements provide advice on assessment and must be read in conjunction with the specific detail of this unit of competency and related assessment information for this Training Package.

Performance evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

Demonstrated the ability to use computers, iPads or equivalent, to write and store documents, invoices, receipts and other business related material

Demonstrated the ability to use mobile phones to receive and retrieve messages

Recorded professional and appropriate voices mail/ messages for clients when unable to respond to incoming call

Set-up and have used internet based communications and web technology, including:

o   Email accounts, email aliases and email signatures.

o   Send and received emails from own mail box and web mail.

o   Located and downloaded appropriate web-browsers, conduct web searches to locate poetry, prose, locate venues and plan the journeys to and from the venue.

o   A web listing in free online directories, including editing

o   Register and use online forums and groups for celebrant and other association support and continuing professional development.

o   Used online portals and access pass worded protected websites, demonstrating safe and accessible storage of passwords

Created, by using a template in a software program upon acquisition of the personal computer, or via a commercial subscription to PC manufacturer equivalent, the following:

• letterhead
• business card
• invoice 
• receipts
• email Signature
• inquiry Guide and Recording Form
• ceremony Planning Checklist
• ceremony Planner in Report Format
• Data folders for storage of different files
• archives for the secure storage of forms and documents

Demonstrated the ability to organize, archive and safely store essential information using technology and equipment, e.g.,  virus software, back-up storage of important documents, using internal and external devices

Created diaries and records for work incoming, including schedules and automatic reminders to ensure compliance with Code of Practice and provide examples of record keeping methods
 

Demonstrated an understanding of, and documented strategies for:

• maintaining equipment ,including computer hardware and software.
• confidentiality and security of information.
• reporting breaches of confidentiality to the appropriate authority.
• storing and disposing of equipment and materials in accordance with business requirements and recommended safety practices.
• dealing appropriately with issues and problems arising from the operation of equipment in accordance with business requirements.
• Identifying resources available for consultation and support in using and maintaining information, communications and web technology.
• managing updates to software programs in accordance with the manufacturer’s instructions.
• keeping up-to-date with  new technologies

Knowledge evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

The impact on changing technologies, especially to “paperless” societies, on ceremonies, clients and the role of the celebrant in performing their current roles

Attitudes that help & hamper becoming IT and computer skilled e.g. “I’m just not technology inclined”; “In a fast changing world there is no shame in needing to learn whatever one’s age, from the young and old alike.”

How this may impact celebrant's practice over time, including various changes to technologies the last decade.

The specific ways in which ceremony and related celebrancy work has been, and will be affected by changing technologies

The full range of hardware and software requirements and associated devices needed for celebrancy practice and strategies to ensure the celebrant continues to remain up-to-date with changes in technology. Communication mechanisms such as:

• email, document files, spreadsheets, telephone, mobile phone, Skype, web pages, VoIP (Skype), web forums, online forums, online portals, web listings, advertising, personal websites

Compiled a glossary of terms used with computers in specific terms and language dedicated to online PC security, eg. hacking, phishing, Trojans, encryption

Documented a suitable office suite/program for your celebrant practice. Off the shelf versus software installed on PC at purchase

Shown the difference between the two common personal computer operating systems in terms of their functionality and other factors

The advantages and disadvantages of each operating system and software compatibility issues for your celebrant practice

How to access suitable suppliers of hardware and software and appropriate support services for their purchase and maintenance in your area

Compiled a glossary of terms related to the internet and world wide web, in specific terminology and language.

Documented the latest generation of browsers/search engines, the difference between browsers and those appropriate for your celebrant business applications

Documented the criteria in choosing appropriate ISP, IT/hosting and antivirus software providers, in particular their support services, after acquisition 

Documented the methodology for web search strategies for a range of celebrancy needs including making informed decisions on correct key words and terms when browsing websites and how to trouble shoot hyperlinks   

Documented the methodology for identifying reliable and verifiable sources of electronic information, such as legislative, industry and/or association based information

Documented the availability of online tutorials for expanding web skills – commercial versus free  

Documented the methodology for determining the functionality and application of various directories relevant to celebrants 

Documented how to access support networks celebrancy specific and other – paid and free

Documented how to use suitable naming protocols for labelling files with material electronically stored.  Identify types of files by their extensions eg, pdf, docx

Documented legal and other requirements surrounding the storage of information electronically

Created a Database – commercial versus in-house, eg Microsoft Access or Mac dBase

Documented suitable storage issues and retention/deletion policies 

Documented the advantages and disadvantages of Cloud storage versus other methods of back up, eg. thumb drives, CDs, external hard drives

Documented the essential steps to protect and keep data safe, and ensuring internet and computer safety

Documented knowledge of firewalls, passwords (storage and access), in particular when considering the acquisition of commercial anti-virus programs  

Commonly used programs for email, document creation, spreadsheets and databases.

 
Documented knowledge of troubleshooting common hardware and software problems, and security strategies with mobile technologies

Documented new technologies suitable for your celebrant practice

Created a glossary of terminology relevant to mobile devices e.g., tablets, iPads etc, including defining “apps”, and their operations

Documented User groups in relation to specific software programs relevant to celebrancy. Other ‘online’ support networks relevant to your celebrant business

Documented relevant legislative and statutory requirements and provisions relating to celebrancy services -  Intellectual property, Copyright, confidentiality of client information, WHS requirements, standards, Code of Conduct and ethics relevant to celebrancy and a brief description of each

Assessment conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

TBA

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors